IT departments usually face is routine management and customer support of numerous, constantly changing clients. When a system malfunctions, you and your employees want a solution as quickly as possible. Our Service Desk is quick to respond to customer needs and quick to resolve their problems.

Our Service Desk provides a variety of support services across a wide array of hardware and software products. Our call centre service has 400 analysts who currently handle more than 3 million calls per year for customers ranging from small and mid-sized businesses to large enterprise accounts. Our service desk covers our customers in over 65 countries and in 9 languages.

As a call centre service provider, Flexible Resources offers a global single point of contact service, Level 1 and Level 2 technical support, multilingual call support, self-service and Level 0 support, off-hours, weekend and overflow support, as well as national dispatch coordination.  We can be onsite with your team or work from a remote location where we combine our people, process, and remote tools to increase first-call resolution and decrease the costs associated with dispatching a field service technician.

Our Service Desk delivers and supports your company through our HDI-certified team and our adherence to ITIL standards.

Flexible Resources applies two approaches to your Service Desk requirements:

Service Desk Staffing & Implementation

Flexible Resources provides you with an assessment and implementation roadmap, as well as the staff to implement an effective service desk.Our site manager will oversee all things related to the service desk including proactive engagement management, service level agreement and metrics-based reporting, best practices-based support solutions, seamless integration to other services.

Managed Service Desk Service

Flexible Resources can manage your Service Desk services saving the time of your employees and the overhead associated with an in-house team.

Learn how Flexible Resources's Global Service Desk reduced call resolution and downtime for a worldwide manufacturer.